Terms of Service
Sno-Valley Auto Salon LLC (SVAS)
Effective Date: September 1, 2024
1. General Terms
Welcome to Sno-Valley Auto Salon LLC ("SVAS," "we," "us," or "our"). By accessing our website, scheduling an appointment, or purchasing our services, you agree to these Terms of Service.
SVAS provides professional automotive detailing, paint correction, ceramic coatings, paint protection film (PPF), and vehicle customization services in Snoqualmie, Washington.
2. Appointments and Scheduling
All services are performed by appointment. Customers are responsible for providing accurate contact information and vehicle details when scheduling.
Appointment availability, estimated service duration, and completion times may vary based on vehicle condition and service requirements.
SVAS reserves the right to adjust scheduling when necessary due to weather, equipment issues, unforeseen circumstances, or conditions affecting service quality.
3. Pricing and Additional Charges
Published service prices are starting rates unless otherwise specified.
Final pricing may vary depending on vehicle size, condition, contamination, and additional labor requirements.
Additional charges may apply for excessive pet hair, stains, biohazards, heavy contamination, or other conditions requiring additional labor.
Applicable sales tax will be added to service pricing unless otherwise stated.
Any material additional charges will be communicated to the customer for approval before the additional work is performed.
4. Deposits, Cancellations, and Rescheduling
Certain services may require a deposit to secure an appointment.
Deposits are non-refundable when an appointment is canceled less than 24 hours before its scheduled start time.
Appointments canceled at least 24 hours before the scheduled start time are eligible for a refund of the deposit.
Rescheduling requests are subject to availability. Deposits may be transferred to a rescheduled appointment at SVAS's discretion.
If SVAS must cancel an appointment and cannot provide a mutually acceptable alternative, any deposit paid will be refunded.
5. Vehicle Condition and Service Limitations
All services are performed based on the vehicle's condition and the scope of work agreed upon at the time of service.
Certain imperfections, including scratches, stains, oxidation, water spots, etching, and deterioration, may not be completely removable through detailing or correction procedures.
SVAS does not perform comprehensive mechanical, electrical, structural, or vehicle condition inspections as part of its standard detailing services.
Customers are responsible for disclosing known damage, compromised surfaces, aftermarket modifications, or other conditions that may affect the services requested.
SVAS reserves the right to modify or decline services when vehicle conditions present an unreasonable risk of damage or prevent the requested work from being performed safely.
6. Ceramic Coatings and Paint Protection Film
Ceramic coatings and paint protection films provide additional surface protection but do not make vehicles immune to scratches, rock chips, environmental damage, or improper maintenance.
Coating longevity and film performance depend on environmental exposure, maintenance, and product-specific conditions.
Customers are responsible for following applicable aftercare instructions.
Manufacturer warranties, where offered, are governed by the manufacturer's terms, conditions, and eligibility requirements.
7. Personal Belongings
Customers are encouraged to remove valuables and personal belongings before their appointment.
SVAS is not responsible for pre-existing damage or loss of personal property except where responsibility is established under applicable law.
8. Payment
Sno-Valley Auto Salon LLC offers flexible payment options. Customers may choose to pay in full at the time of booking, at any point before their scheduled appointment, upon completion of services, or afterward through an approved payment arrangement.
Any required appointment deposit will be applied toward the total service cost.
Unless otherwise agreed, any outstanding balance remains due upon completion of services. Payments made after service completion are subject to the payment terms communicated by SVAS.
Applicable sales tax and any approved additional service charges will be reflected in the final invoice.
Payments may be processed through our approved payment providers or other accepted payment methods.
Advance payments do not override the cancellation and deposit policies outlined in Section 4. Any refunds of prepaid amounts will be handled according to the applicable booking terms and Washington law.
9. Damage and Liability
SVAS exercises reasonable care when performing services and handling customer vehicles.
Vehicles may have pre-existing damage, deterioration, defective components, or other conditions that are not immediately apparent.
SVAS is not responsible for pre-existing damage or deterioration, or damage caused solely by pre-existing defects, except where otherwise required by applicable law.
SVAS does not guarantee the identification or documentation of all existing vehicle defects or conditions.
Nothing in these terms limits liability that cannot legally be excluded under applicable law.
10. Service Concerns
Customers who have concerns regarding completed services are encouraged to contact SVAS promptly so the matter can be reviewed.
Any reported concerns will be evaluated based on the services performed, relevant circumstances, and applicable law.
11. Website Content
All original website content, branding, photographs, and materials are the property of SVAS or their respective owners and may not be reproduced without authorization.
Visitors may not misuse the website, interfere with its functionality, or attempt unauthorized access.
12. Third-Party Services
Our website, scheduling process, and payment systems may use third-party providers, including Wix, Acuity Scheduling, and Square.
These providers may have their own terms and privacy policies governing their services.
13. Changes to These Terms
SVAS may update these Terms of Service periodically. The current version will be published on our website with its effective date.
14. Contact Information
Sno-Valley Auto Salon LLC
Snoqualmie Ridge, Snoqualmie, WA 98065
Phone: 425-894-5265
Email: info@sno-valleyautosalon.com
Website: https://www.sno-valleyautosalon.com/